About the Job

The Bar Lead is a bartender and more! This position combines bartending responsibilities with supervisory and daily administrative duties. The Bar Lead is responsible for providing great guest service while overseeing all facets of the bar's operation. 
 

Bartenders wear uniforms provided by the company. Employees must bring their own black leather, closed-toe, non-skid shoes.

REPORTING RELATIONSHIPS:

Reports directly to the Food and Beverage Manager on duty.

RESPONSIBILITIES:

• Provide excellent guest service in an efficient manner.
• Accurately record and enter all food (where applicable) and beverage items in the Aloha POS system; produce, pick up, garnish and serve food and beverages promptly to guests; collect and process forms of payment; ensuring guest satisfaction throughout.
• Knowledge of all beverage menus, brand selections, prices and garnishes.
• Knowledge of general guest information.
• Maximize sales by using menu knowledge and suggestive selling techniques. Motivate and educate staff in up-selling and wine salesmanship. Ensure established standards of beverage service are met.
• Offer and serve alcoholic beverages while adhering to to established Xanterra alcohol policies.
• Conduct self in a professional manner with the awareness that all actions and communications are within guest view. Ensure a congenial atmosphere for all.
• Maintain cleanliness of lounge and service areas. Ensure work area is orderly and properly stocked.
• Complete assigned duties within each shift.
• Responsible for collecting accurate payment from the guest and depositing the exact amount of sales.
• Ensure a reasonable effort is made in preventing a guest from being intoxicated.
• Develop and maintain positive communication and teamwork with all co-workers and supervisors: front and back of the house.
• Maintain appearance and uniform standards. Ensure staff follows and maintains these same standards.
• Communicate daily with Food & Beverage Manager concerning all aspects of the service bars, guest lounges and espresso carts.
• Handle all guest service issues in an immediate and professional manner.
• Responsible for the following supervisory duties:
• Controlling Costs: beverage, other expenses, labor.
• Scheduling: effective and efficient scheduling of all beverage personnel. Cost out weekly schedules prior to posting. Schedule and coordinate side work.
• Inventory Control: Ensure that all requisition, issue and transfer documents are dealt with on a daily basis. Supervise and participate in the ordering of supplies to ensure availability. Supervise the storage and refrigeration of items issued to the bars. Participate in period-end inventories (and bi-weekly as directed).
• Training: Ensure that beverage staff is properly trained, and practice a continuing program of training for all beverage staffs.
• Follow Company and departmental environmental practices to minimize wasted energy and resources.
• Follow Company and departmental safety practices to minimize risk to self and others.
• Follow Company and departmental policies and procedures. Hold crew members accountable for the same. 

SKILLS AND KNOWLEDGE:

• Lifting, balancing, and carrying cocktail trays.
• Ability to organize and prioritize under pressure while maintaining a calm and pleasant demeanor.
• Ability to communicate effectively with guests, co-workers, and supervisors.
• Ability to absorb large amounts of information quickly: Service procedures, beverage and food menus as appropriate, Aloha point of sales.
• Knowledge of brands, selections and recipes helpful.
• Computer experience and knowledge of ordering procedures.
• Knowledge of basic sanitation.
• Ability to motivate and foster a positive work environment.
• Certification in the TIPS alcohol awareness program is required. Workshops will be provided if not currently certified. 

PHYSICAL REQUIREMENTS:

• Able to stand for long periods of time, approximately 8 hours per shift. Able to walk for long periods of time. Able to lift and carry a minimum of 50 pounds.
• Bending and kneeling, stretching and reaching for extended periods of time. Working with required chemicals. 

AUTHORITIES

• Respond immediately and professionally to guest service issues and report the situation to the Dining Room Manager or F&B Manager on duty.
• Supervise the service in the bars, ensure guest satisfaction, and develop and train employees in the beverage program.

Application

Xanterra Parks & Resorts (Authorized Concessioner of the National Park Service) is an equal opportunity employer and does not discriminate against any individual in any phase of employment on the basis of race, color, creed, religion, sexual orientation, national origin, ancestry, veteran status, age, disability or any other legally protected status under applicable law. AA/EOE M/F/D/V