About the Job

The Café Manager oversees daily operations in one of Xanterra's Ala Carte cafeterias in Yellowstone National Park. 

REPORTING RELATIONSHIPS:

Reports directly to the Food and Beverage Manager on duty.

RESPONSIBILITIES:

• Provide excellent guest service in an efficient manner.
• Ensure that the facility is ready to open fifteen minutes prior to the posted opening time.
• Develop effective schedules for the FOH Cafeteria staff based on levels of business and budgetary guidelines.
• Control costs: food, labor and other expenses.                              
• Be on the floor 100% of the time during a meal service period to observe, monitor and follow up on all areas of the Cafeteria operation on a daily basis.
• Maintain the cleanliness and organization of the dining, service, and preparation areas in accordance with established standards of sanitation.
• Maintain appearance and uniform standards.
• Train and develop Assistant Cafeteria Managers and all FOH Cafeteria personnel.
• Provide ongoing feedback to all FOH personnel and Assistant Cafeteria Managers concerning all aspects of the Cafeteria operation.
• Work with the Chef on duty in maintaining high standards of food presentation and sanitation.
• Direct and assist employees as necessary to ensure a smooth running operation.
• Monitor the food on the hot and cold service lines to see that presentation and food quality standards are being met.
• Commit food specifications and preparations to memory and ensure that all FOH food handlers know and follow the food specifications for plating any menu items.
• Ensure that the staff is following established service standards.
• Motivate staff members to maximize sales by utilizing menu knowledge and suggestive selling techniques.
• Develop and present written evaluations for all FOH Cafeteria personnel, periodically, in the How’s It Going (HIG) format.   
• Interact with guests on an ongoing basis to ensure that service and food quality expectations are being met.
• Handle all guest service issues in an immediate and professional manner.
• Monitor and react to all situations mentioned on comment cards and provide written comments on actions taken.
• Responsible for the secure handling and balancing of an assigned cash bank.
• Follow Company and departmental environmental practices to minimize wasted energy and resources.
• Follow Company and departmental safety practices to minimize risk to self and others.
• Follow Company and departmental policies and procedures.

SKILLS AND KNOWLEDGE:

• Ability to absorb and retain a large amount of information.
• Ability to assess equipment and/or operational problems and determine appropriate course of action.
• Knowledge of all menus and specifications.
• Basic knowledge of sanitation and back-of-the-house safety and sanitation procedures.
• Knowledge of Aloha point-of-sale system and cashier banking procedures.
• Certification in the TIPS alcohol awareness program is required.  Workshops will be provided if not currently certified.

PHYSICAL REQUIREMENTS:

• Must be able to stand for long periods of time, approximately 8 hours.
• Must be able to walk for long periods of time.
• Must be able to lift and carry a minimum of 50 pounds.
• Must be able to bend, stretch and reach for extended periods of time.

AUTHORITIES:

Direct Assistant Cafeteria Managers and/or Shift Supervisors and general staff. 
To communicate with the storekeeper, accounting, and maintenance. 
To address situations within the operation.

Application

 

Xanterra Parks & Resorts (Authorized Concessioner of the National Park Service) is an equal opportunity employer and does not discriminate against any individual in any phase of employment on the basis of race, color, creed, religion, sexual orientation, national origin, ancestry, veteran status, age, disability or any other legally protected status under applicable law. AA/EOE M/F/D/V