About the Job...

A Campground Guest Service Agent in Yellowstone is primarily responsible for welcoming and registering guests to the campsite as closely suited to their needs as possible under the direction of the Campground Manager, Campground Office Manager and/or Senior GSA's.
Campground Guest Service Agents wear uniforms shirts and jackets provided by the company. Employees must provide other uniform pieces as described in Campground Department hiring material. Employees must provide close toed, no skid, all-weather shoes.

REPORTING RELATIONSHIPS:

Reports directly to the Campground Manager, Campground Office Manager and/or Senior Guest Service Agent.

RESPONSIBILITIES:

• Provide professional and courteous service to Yellowstone guests.
• Complete the computer registration process efficiently with minimum delay to the guest.
• Appropriate assignment and reassignment of campsites or RV sites to guests.
• Resolve any site discrepancies.
• Acquaint the guest with the campground, basic rules, and services in the area.
• Operate computer and provide accurate accounting.
• Maintain a proper bank, provide accurate handling of monies, and prepare accurate remits.
• Promote and educate guests on environmental & recycling policies and procedures.
• Maintain daily communication shift logs.
• Understand and adhere to Department and Company policies and procedures.
• Assure a safe environment for guests and employees.
• Establish and maintain positive working relationships with coworkers.
• Maintain good working relationship with the National Park Service Personnel.
• Custodial and/or grounds keeping duties when neccessary.
• Assist other departments as needed.
• Other duties as assigned.

SKILLS AND KNOWLEDGE:

• Human relation skills - must be a people person who thrives on public contact.
• Communication skills.
• Accounting skills.
• Ability to work with minimal supervision.
• Ability to learn quickly and follow instructions accurately.
• Ability to learn technical aspects of the registration process, including computer operation.
• Ability to work thoroughly and quickly while under pressure.
• Ability to prioritize tasks.
• Knowledge of Yellowstone facilities, activities, features and services.
• Knowledge of Company policies and procedures.
• Knowledge of cleaning and sanitizing chemicals.
• Valid driver's license required.
• Must be flexible and open to changes in procedures.

PHYSICAL REQUIREMENTS:

• Occasionally lifting up to 25 lbs.
• Standing for up to 8 hours per shift.
• Walking, bending and lifting. Could total up to 4 hours per shift.
• Working with required chemicals.

AUTHORITIES:

To take necessary steps to ensure excellent guest service.
To report and/or respond immediately to any unsafe condition.

Application

Xanterra Parks & Resorts (Authorized Concessioner of the National Park Service) is an equal opportunity employer and does not discriminate against any individual in any phase of employment on the basis of race, color, creed, religion, sexual orientation, national origin, ancestry, veteran status, age, disability or any other legally protected status under applicable law. AA/EOE M/F/D/V