Campground Manager

REPORTING RELATIONSHIP:

Reports to the Manager, Campground Operations and Manager, Campground Training and Standards.

RESPONSIBILITIES:

• Campground Managers are responsible for overseeing the overall campground facility for the benefit of Park guests. Responsibilities include:
• Perform all job duties toward the goal of ensuring the best possible guest service, while meeting or exceeding financial goals.
• Train, coach, and schedule Campground personnel in the areas of registration, activity sales, groundskeeping and custodial duties; working side by side with staff in these areas on a regular basis.
• Motivate and provide timely feedback/evaluations to all Campground personnel.
• Address guest and employee concerns.
• Schedule and monitor payroll/shift coverage based on departmental guidelines.
• Understand and support Lodging Department and Company policies and procedures, and ensure that staff members follow policies and procedures accordingly.
• Oversee daily preparation of cashier reports, payroll and other daily, weekly and monthly reports.
• Oversee the collection reports and security of monies from registration fees and sales.
• Maintain an accurate computerized guest registration system.
• Oversee the proper order and maintenance of adequate pars of operating supplies.
• Assure timely inspections and repair of campground facilities.
• Maintain daily communication shift logs.
• Assure a safe and enjoyable environment for guests and employees.
• Promote and educate guests and employees on environmental and recycling policies and programs.
• Maintain a positive working relationship with National Park Service personnel.
• Establish and maintain a positive working relationship with the Campground Support Office, Location Management, Accounting, Maintenance, Reservations, Computer Center and other departments, as needed.
• Assist other departments as needed.
• In addition, the Campground Manager’s responsibilities include those listed on the Campground Office Manager, Senior Guest Service Agent, Guest Service Agent, Campground Lead Attendant and Campground Attendant job descriptions. Campground Manager’s of operations with Camper Services responsibilities also include those listed on the Camper Services Lead and Camper Services Attendant job descriptions.
• Perform other duties as assigned.

SKILLS AND KNOWLEDGE:

• Human relations – must be a people person who thrives on public contact.
• Communication skills.
• Knowledge of Campground operations.
• Leadership skills.
• Organizational skills.
• Accounting skills.
• Knowledge of Company policies and procedures.
• Ability to effectively supervise and motivate Campground employees.
• General computer skills – Microsoft Word, Outlook, and Excel helpful.
• Knowledge of the Lodging Management System computer program.
• Knowledge of Yellowstone facilities, activities, features and area services.
• Ability to work thoroughly and quickly under pressure.
• Sales skills.
• Must be flexible and open to changes in procedures.
• Valid driver’s license required. 

PHYSICAL REQUIREMENTS:

• Lifting up to 40 lbs.
• Standing for up to 8 hours per shift.
• Walking, bending and scrubbing. Could total up to 4 hours per shift.
• Moving boxes of firewood and bags of ice outward and above the shoulder for extended periods to a maximum height of 5’6”.

AUTHORITIES:

• The Campground Manager has the authority to recommend changes to improve the operation of the campground as it operates within the Lodging Department.
• To take necessary steps to ensure excellent guest service.
• To respond immediately to any unsafe condition.

Application