About the Job...

A Campground Manager in Yellowstone is primarily responsible for overseeing the overall campground operation for the benefit of park guests.

Campground Managers wear uniform shirts and jackets provided by the company. Employees must provide other uniform pieces as described in Campground Department hiring material. Employees must provide closed toe, no skid, all-weather shoes.

REPORTING RELATIONSHIPS:

Reports directly to the Manager, Campground Operations and Manager, Campground Training and Standards.

RESPONSIBILITIES:

• Perform all job duties toward the goal of ensuring the best possible guest service, while meeting financial goals.
• Train, coach, and schedule Campground personnel in the areas of registration, groundskeeping and custodial duties.
• Motivate and provide timely feedback/evaluations to all Campground personnel.
• Understand and support Lodging Department and Company policies and procedures, and ensure that staff members follow those policies and procedures accordingly.
• Oversee daily preparation of cashier reports, payroll and other daily, weekly and monthly payments.
• Oversee the collection reports and security of monies from registration fees and sales.
• Maintain an acurate computerized guest registration system.
• Order and maintain adequate pars of operating supplies.
• Assure timely inspections and repair of campground facilities.
• Assure a safe and enjoyable environment for guests and employees.
• Promote and educate guests and employees on environmental and recycling policies and programs.
• Address guest and employee concerns.
• Provide professional, courteous and quality service to Park guests.
• Maintain a positive working relationship with National Park Service personnel.
• Schedule and monitor payroll/shift coverage based on departmental guidelines.
• Established and maintain a positive working relationship with the Campground Support Office, Location Management, Accounting, Maintenance, Reservations, Computer Center and other departments, as needed.
• Assist other departments as needed.
• In addition, the Campground Manager's responsibilities include those listed on the Campground Office Manager, Senior Guest Service Agent, Guest Service Agent, Campground
• Lead Attendant and Campground Attendant job descriptions.

SKILLS AND KNOWLEDGE:

• Knowledge of Campground operations.
• Knowledge of Company policies and procedures.
• Knowledge of Park facilities, activities, features and services.
• Knowledge of the Lodging Management System computer programs.
• Knowledge of keyboard and printer operation.
• General computer skills-Microsoft Word, Outlook, and Excel helpful.
• Ability to work thoroughly and quickly under pressure.
• Ability to prioritize tasks.
• Ability to effectively supervise Campground employees.
• Willingness to be flexible and open to changes in procedures.
• Leadership skills.
• Organizational skills.
• Accounting skills.
• Sales skills.
• Human relations and communication skills.
• Valid driver's license required.
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PHYSICAL REQUIREMENTS:

• Occasionally lifting up to 25 lbs.
• Standing for up to 8 hours per shift.
• Walking, bending and lifting. Could total up to 4 hours per shift.
• Working with required chemicals.

AUTHORITIES:

The Campground Manager has the authority to recommend changes to improve the operation
of the campground as it operates within the Lodging Department.
To take necessary steps to ensure excellent guest service.
To respond immediately to any unsafe condition.

Application

Xanterra Parks & Resorts (Authorized Concessioner of the National Park Service) is an equal opportunity employer and does not discriminate against any individual in any phase of employment on the basis of race, color, creed, religion, sexual orientation, national origin, ancestry, veteran status, age, disability or any other legally protected status under applicable law. AA/EOE M/F/D/V