Food & Beverage Manager

About the Job:

The Food & Beverage Manager has a wide range of duties.   The most important is ensuring great guest service in each outlet at one of our twelve service areas around Yellowstone. 

Responsible for the daily operations of a location's Food & Beverage business includes supervising the managers and supervisors of each location's food outlets, ensuring proper training of each employee and seeing that each food outlet operates within it's predetermined budget.

REPORTING RELATIONSHIPS:   

Reports directly to the Location Manager, Food and Beverage Support Staff.

RESPONSIBILITIES:
 

• Provide excellent guest service in an efficient manner.
• Establish and maintain the overall tone of the operation by communicating specific expectations to the Food and Beverage supervisory team, and all line employees. 
• Establish and maintain communication with each supervisor and within each area of the operation.
• Establish and maintain on-going communication with Location Management, Food and Beverage Support Staff, and other location Department Managers.
• Exceed budgetary goals.
• Maximizing sales.
• Monitor and react to payroll on a daily basis.
• Monitor and react to food cost issues on a daily basis.
• Maintain appropriate levels of "other expense" items.
• Maintain established standards of sanitation throughout the operation.
• Work with Chef and Storekeeper to maintain appropriate par levels of all inventory items.
• Perform a physical count of all inventory items at the end of each season. Perform an inventory on all food and beverage items at the end of the second week and last week of every fiscal period.
• Observe, monitor, and follow-up in all areas of the operation on a daily basis: Employee Dining Room, Pantry, Dish/Pot areas, Cook’s line, Dining Room / Cafeteria / Snack Shop, Bar and/or Pub.
• Develop and direct supervisors toward becoming more effective in their current position and  toward their next professional step.
• Ensure that all employees receive appropriate training for their position.
• Ensure that every employee is checked out before they depart at the end of their shift.
• Ensure that all employee interactions are handled according to company policies and procedures.
• Maintain uniform and appearance standards.
• Ensure that all schedules for the next week are checked and posted by two days prior to the start of the new schedule. Posted schedules must be a finalized copy.
• Ensure appropriate management coverage for shifts.  Cover floor management shifts as needed. 
• Open and close the guest service facilities on time every day.
• Work with the Food and Beverage office assistant to ensure accuracy and timeliness of all timekeeping, reports and duties.
• Hold weekly staff meetings with the supervisory staff.
• Ensure all employees receive informal feedback from their supervisor on a regular basis and written evaluations, periodically, in the How’s It Going (HIG) format.
• Maintain and project a professional attitude and appearance at all times:  interactions with employees and guests, reacting to pressure situations, off-duty interactions.
• Responsible for the secure handling and balancing of an assigned cash bank.
• Follows Company and departmental environmental practices to minimize wasted energy and resources.
• Follows Company and departmental safety practices to minimize risk to self and others.
• Follows Company and departmental policies and procedures.

SKILLS AND KNOWLEDGE:
 

• Working knowledge of all positions supervised.
• Working knowledge of all equipment used within the food and beverage operation.
• Knowledgeable of all procedures and policies used within the food and beverage operation and Company.
• Ability to analyze and react to budgetary situations.
• Ability to creatively problem solve and select a course of action.
• Ability to teach and motivate employees and supervisors to accomplish goals.
• Ability to organize and prioritize workload and follow-up with specific time lines.
• Ability to communicate in a positive, efficient manner, and hold individuals accountable for their responsibilities.
• Certification in the TIPS alcohol awareness program is required.  Workshops will be provided if not currently certified.

PHYSICAL REQUIREMENTS:
 

• Must be able to stand for long periods of time, approximately 8 hours.
• Must be able to walk for long periods of time.
• Must be able to lift and carry a minimum of 30 pounds.
• Must be able to bend, stretch, and reach for extended periods of time.

AUTHORITIES:

To supervise and direct employees within the Food and Beverage operation towards maximizing guest service and corporate profit. To work with the Location Management team and Support Staff to respond immediately to any guest service issue.

Application

Xanterra Parks & Resorts (Authorized Concessioner of the National Park Service) is an equal opportunity employer and does not discriminate against any individual in any phase of employment on the basis of race, color, creed, religion, sexual orientation, national origin, ancestry, veteran status, age, disability or any other legally protected status under applicable law. AA/EOE M/F/D/V