Guest Service Agent

About the Job...

Guest Service Agents are responsible for providing quality guest service to all of our guests and visitors and to do everything in their power to ensure that guests are satisfied with their stay.

Guest Service Agents wear uniforms provided by the company. Employees must bring their own leather, close-toed shoes, matching socks and belt.

REPORTING RELATIONSHIPS:

Reports directly to the Front Office Managers

RESPONSIBILITIES:

• To provide excellent guest service in an efficient manner.
• To greet guests with advance reservations for lodging and activities and register them in an efficient and friendly manner.
• To greet visitors who are looking for accommodations and attempt to meet their needs either by locating lodging in the park or assisting them with lodging availability outside the park.
• To provide professional and courteous service to park visitors.
• To enthusiastically promote and sell park activities, transportation and lodging.
• To answer questions and give out accurate and helpful information.
• To accurately follow cash handling procedures.
• To adhere to all department and Company policies and procedures.
• To promote and educate guests on Xanterra Parks & Resorts® environmental policies and procedures.
• To ensure guest security by the proper handling of guest keys and information, as established by the Lodging Department.
• To conscientiously handle lost and found items as established by Xanterra Parks & Resorts.
• To resolve guest relation problems skillfully with willingness and desire to understand a guest's viewpoint and make any necessary billing adjustments so that the guest is satisfied when they leave.
• To perform other duties as assigned and assist other departments as needed.

SKILLS AND KNOWLEDGE:

• Human relations skills. Must be a "people-person" who thrives on public contact.
• Strong communication skills.
• General/Basic computer skills.
• Sales skills.
• Basic accounting skills.
• Ability to learn quickly and follow instruction accurately.
• Ability to prioritize tasks and move through them in an efficient manner.
• Ability to interact with diverse peoples and help resolve any issues.
• Ability to work quickly and thoroughly under pressure.
• Must be flexible and open to changes in procedures.

PHYSICAL REQUIREMENTS:

• Able to lift and carry up to 15 lbs.
• Standing for up to eight hours per shift.
• Requires bending, stretching and reaching throughout a shift up to 8 hours.
• Working with required chemicals.

AUTHORITIES:

To take necessary steps to ensure excellent guest service.
To respond immediately to any unsafe condition.
 

Application
   
Xanterra Parks & Resorts (Authorized Concessioner of the National Park Service) is an equal opportunity employer and does not discriminate against any individual in any phase of employment on the basis of race, color, creed, religion, sexual orientation, national origin, ancestry, veteran status, age, disability or any other legally protected status under applicable law. AA/EOE M/F/D/V