Night Guest Service Agent

About the Job...

Night Guest Service Agent is the "overnight" GSA in the hotel. When on duty, this position is responsible for GSA duties along with the completion of Night GSA duties for each shift.

Senior Guest Service Agents wear uniforms provided by the company. Employees must bring their own leather, close-toed shoes, matching socks and belt.

REPORTING RELATIONSHIPS:

Reports directly to the Front Office Managers.

RESPONSIBILITIES:

• Must be able to work alone with little or no supervision.
• To perform all job duties toward the goal of maximizing guest service while meeting or exceeding established financial goals.
• To block reservations for the next day's arriving guests, The Night GSA must pay attention to VIP reservations, special requests (views,
• bed arrangement), multiple room reservations and pre-blocked rooms for tours.
• To handle guest problems as they arise, contacting the Night Maid/Houseperson,
• Night Maintenance, Night Security, and/or contacting the Location Manager when necessary.
• To register late night check-ins and update all reports.
• To print all necessary Front Office reports.
• To complete occupancy forecast for the next day for use by other departments.
• To become familiar with and be able to perform emergency and safety procedures.
• To resolve guest relation problems skillfully with willingness and desire to understand a guest's viewpoint and make any necessary billing adjustments so that the guest is satisfied when they leave.
• To perform other duties as assigned (including tour duties at smaller locations).

SKILLS AND KNOWLEDGE:

• Human relations skills. Must be a "people-person" who thrives on public contact.
• Strong communication skills.
• General/Basic computer skills.
• Sales skills.
• Basic accounting skills.
• Ability to learn quickly and follow instruction accurately.
• Ability to prioritize tasks and move through them in an efficient manner.
• Ability to interact with diverse peoples and help resolve any issues.
• Ability to work quickly and thoroughly under pressure.
• Must be flexible and open to changes in procedures.

PHYSICAL REQUIREMENTS:

• Able to lift and carry up to 15 lbs.
• Standing throughout an eight hour shift. The Night Guest Service Agent may be seated when not assisting guests at the desk.
• Requires bending, stretching and reaching throughout a shift up to 8 hours.
• Working with required chemicals.

AUTHORITIES:

To take necessary steps to ensure excellent guest service.
To respond immediately to any unsafe condition.
 

Application
   
Xanterra Parks & Resorts (Authorized Concessioner of the National Park Service) is an equal opportunity employer and does not discriminate against any individual in any phase of employment on the basis of race, color, creed, religion, sexual orientation, national origin, ancestry, veteran status, age, disability or any other legally protected status under applicable law. AA/EOE M/F/D/V