PUBTENDER

About the Job:

Serving our "internal guests" is an important job in Yellowstone! The Employee Pubtender serves food and drinks to employees on location at the Employee Pub. Pubtenders must have some bartending experience and the ability to prepare and serve simple food items. All employees serving alcohol must be 21 years old or older.

Bartenders wear uniforms provided by the company. Employees must bring their own black leather, closed-toe, non-skid shoes.

REPORTING RELATIONSHIPS:

Reports directly to the Pub Lead, and/or Food and Beverage Manager on duty.

RESPONSIBILITIES:

• Provide excellent guest service in an efficient manner.
• Accurately record and enter all food (where applicable) and beverage items in the Aloha POS system; produce,pick up, garnish and serve food and beverages promptly to guests; collect and process forms of payment;ensuring guest satisfaction throughout.
• Knowledge of all beverage menus, brand selections, prices and garnishes.
• Knowledge of general guest information.
• Offer and serve alcoholic beverages while adhering to to established Xanterra alcohol policies.
• Conduct self in a professional manner with the awareness that all actions and communications are within guest view. Ensure a congenial atmosphere for all.
• Maintain cleanliness of pub and service areas. Ensure work area is orderly and properly stocked.
• Complete assigned duties within each shift.
• Responsible for collecting accurate payment from the guest and depositing the exact amount of sales.
• Ensure a reasonable effort is made in preventing a guest from being intoxicated.
• Maintain appearance and uniform standards.
• Develop and maintain positive communication and teamwork with all co-workers and supervisors.
• Handle all guest service issues in an immediate and professional manner.
• Participate in the ordering of supplies from the warehouse.
• Participate in BI-WEEKLY inventories as scheduled.
• Ensure all employees present their Employee ID prior to entering the pub.
• Follow Company and departmental environmental practices to minimize wasted energy and resources.
• Follow Company and departmental safety practices to minimize risk to self and others.
• Follow Company and departmental policies and procedures. Hold crew members accountable for the same.

SKILLS AND KNOWLEDGE:

• Ability to organize and prioritize under pressure while maintaining a calm and pleasant demeanor.
• Ability to communicate effectively with guests, co-workers, and supervisors.
• Knowledge of brands, selections and recipes helpful.
• Computer experience and knowledge of ordering procedures.
• Knowledge of basic sanitation.
• Certification in the TIPS alcohol awareness program is required. Workshops will be provided if not currently certified.

PHYSICAL REQUIREMENTS:

• Able to stand for long periods of time, approximately 8 hours per shift.
• Able to walk for long periods of time.
• Able to lift and carry a minimum of 50 pounds.
• Bending and kneeling, stretching and reaching for extended periods of time.
• Working with required chemicals.

AUTHORITIES:

Respond immediately and professionally to guest service issues and report the
situation to the Pub Lead or F&B Manager on duty.

Application

Xanterra Parks & Resorts (Authorized Concessioner of the National Park Service) is an equal opportunity employer and does not discriminate against any individual in any phase of employment on the basis of race, color, creed, religion, sexual orientation, national origin, ancestry, veteran status, age, disability or any other legally protected status under applicable law. AA/EOE M/F/D/V