Residence Coordinator

About the Job...

A Residence Coordinator in Yellowstone National Park is responsible for keeping employee residences and surrounding areas clean, safe and comfortable while maintaining an appropriate environment in the residences for living, resting and recreating. This position maintains a residence free from vandalism and inappropriate behavior, with security and Xanterra policy and regulations consistently enforced. This position offers wages above standard base-pay and a housing benefit.

Residence Coordinators wear uniforms provided by the company. Employees must provide close-toed shoes.

REPORTING RELATIONSHIPS:

Reports to the Personnel Manager or Assistant Personnel Manager.

RESPONSIBILITIES:

• Responsible for keeping employee residences and surrounding areas clean, safe and comfortable; maintaining an appropriate
• environment in the residences for living, resting and recreating.
• This person will strive to maintain a residence which is free from vandalism and inappropriate behavior. Security should be stressed
• and Xanterra & Resorts regulations enforced consistently.
• Responsible for establishing a working relationship with residents; helping to create and maintain a sense of community in a suitable environment. The RC should take an interest in and be supportive of activities, programs and events which take place in the hall and in area recreation events. As a role model, the
• RC must use discretion as to the depth of involvement, so as not to compromise their position as a supervisor in the residence facility.
• Maintain high standards of residence housekeeping following daily and weekly
• cleaning schedules, as well as reporting additional needs and concerns to the Personnel Manager.
• Keeping accurate records of resident's arrivals, activities, transfers and terminations; completing all administrative and clerical assignments
• promptly and accurately, including residence lists, daily reports, housing agreements/issues.
• Provide a clearing house for employee problems, complaints and discipline; handling personal issues with sensitivity, and maintaining appropriate confidentiality in making judgement calls regarding issues above and beyond the realm of their position - utilizing resources and  making referrals.
• Issuing linens, keys and supplies, working within the guidelines given for inventory control.
• Using proper operating and preventative maintenance techniques with company issued
• equipment and cleaning agents such as vacuum cleaners and chemicals.
• Provide proper level of security for master keys, room keys and the residence.
• Serve as Xanterra Parks & Resorts supervisor and role model for residents.
• The minimum expected is the personal observation of all residence and Xanterra Parks & Resorts policies, and state and federal laws.
• Support efforts of fellow staff members and contribute to a team effort in in whatever capacity may be needed.
• Assist in maintaining safety standards for employee residences.
• Other duties as assigned.

SKILLS AND KNOWLEDGE:

• Entry level management skills.
• Office organization skills.
• Strong interpersonal communication skills.
• Basic knowledge of residence life policies .
• Basic knowledge of Company and Park rules and regulations.
• Leadership skills.

PHYSICAL REQUIREMENTS:

• Must be capable of moving/lifting objects up to 50 lbs. and maintain a moderate level of exertion.
• Ability to walk moderate distances and climb stairs multiple times throughout a shift lasting at least 8 hours.
• Ability to sustain periods of standing, bending, flexing, pushing/pulling vacuum, performing cleaning duties as needed.

AUTHORITIES:

Enforcement of Company Policies and Procedures.
Assignment of residence housing.
Contact of Security staff, NPS, and/or upper management as needed in handling of employee situations.
Addressing dorm issues verbally with residents and reporting to Personnel Manager for follow-up.
 

Application

Xanterra Parks & Resorts (Authorized Concessioner of the National Park Service) is an equal opportunity employer and does not discriminate against any individual in any phase of employment on the basis of race, color, creed, religion, sexual orientation, national origin, ancestry, veteran status, age, disability or any other legally protected status under applicable law. AA/EOE M/F/D/V