Team Leader

About the Job...

Team Leaders are responsible for making sure that our guest rooms are sparkling clean, comfortable and ready for our guests! The ability to develop and mentor a well-functioning team of Room Attendants from a largely inexperienced staff is a key part of this job. This position is one of greater responsibility and requires knowledge of hotel/motel housekeeping procedures.

Team Leaders wear uniforms provided by the company. Employees must provide leather, close-toed shoes.

REPORTING RELATIONSHIPS:

Reports directly to the Housekeeping Manager/Assistant Housekeeping Manager.

RESPONSIBILITIES:

• Provide our guests with the best in service, courtesy and care.
• Provide supervision of Room Attendants, ensuring that guest rooms are cleaned properly and in a timely manner.
• Communicate with the Housekeeping Manager/Assistant Manager on Room Attendant progress and concerns.
• Report ready rooms promptly after every round, by phone or computer.
• Comply with Housekeeping policies and procedures.
• Comply with proper biohazard cleanup procedures.
• Comply with Ecologix environmental policies and procedures.
• Lead Room Attendants in daily stretches.
• Enforce chemical use and room cleaning procedures.
• Work safely to avoid injuries and accidents, including wearing proper Personal Protection Equipment.
• Address unsafe conditions and maintenance concerns immediately by turning in Maintenance Requests.
• Maintain linen room cleanliness and related equipment.
• Complete daily linen counts by 4:30 pm.
• Assist with other Housekeeping duties as assigned by the Manager/Assistant Manager.

SKILLS AND KNOWLEDGE:

• Organizational skills.
• Time management skills.
• Computer/phone skills.
• The ability to follow instructions accurately.

PHYSICAL REQUIREMENTS:

• Stretching, walking, lifting up to 50 pounds, bending, kneeling, climbing up and down stairs up to 7-8 hours per shift.
• Making beds, stripping rooms, cleaning toilets. Could total 8 hours per shift.
• Completing a list of 14-18 rooms.
• The ability to push or pull 50-75 pounds on a daily basis.
• Working with required chemicals.

AUTHORITIES:

To take necessary steps to ensure excellent guest service.
To report and/or respond immediately to any unsafe condition.
 

Application
   
Xanterra Parks & Resorts (Authorized Concessioner of the National Park Service) is an equal opportunity employer and does not discriminate against any individual in any phase of employment on the basis of race, color, creed, religion, sexual orientation, national origin, ancestry, veteran status, age, disability or any other legally protected status under applicable law. AA/EOE M/F/D/V