ASSISTANT LOCATION MANAGER

REPORTING RELATIONSHIP:

Reports directly to the Location Manager or Manager, Operations. If the Location Manager, Manager, Operations or the Manager, Operations, Old Faithful Area is absent communication will be made to the Executive Director, Operations. Should the Executive Director, Operations be unavailable, the Assistant Location Manager will report directly to the General Manager.

RESPONSIBILITIES:

• The Assistant Location Manager will provide assistance to the Location Manager in daily operations of the hotel and will assume complete responsibility and authority in the Location Manager’s absence or days off.
• Included among the responsibilities of the Assistant Location Manager are the following:
• Assist the Location Manager in maximizing sales at the location and controlling expenses at all operating departments, with the objective of meeting or exceeding budgeted profits.
• Continuous monitoring of product, service, and customer service attitude in all departments on location. Constant awareness of the appearance of both employees and property; ensure excellent quality of products in all outlets – product quality should always meet standards determined by Xanterra Parks and Resorts. Ensure that standards of service are being met in all departments.
• Assist the Location Manager in working closely with all support staff and department managers to further develop individual management abilities with the goal of consistent achievement of department financial and guest service objectives.
• Assist the Location Manager with immediate follow-up on all deficiencies noted on National Park Service Evaluations.
• Respond positively and empathetically to all guest complaints with the objective of solving the problem to the satisfaction of both the guest and the Company prior to the departure of the guest.
• Assist the Location Manager in ensuring that accurate sales, payroll, and labor standard figures are reported to the Manager, Operations, the Manager, Operations, Old Faithful Area, and the Executive Director on a daily, weekly, and period end basis.
• Review weekly room forecasts and food cover forecasts with appropriate supervisors.
• Review weekly work schedules with all supervisors in relation to forecasts, staffing guides, and equity among employees.
• Assists with facilitating weekly location department meetings, lead meetings when the Location Manager is absent.
• Ensures that proper lost and found procedures are followed by all personnel at the location.
• Enforce all Company policies and procedures as determined by Xanterra Parks and Resorts.
• Constant evaluation of safety concerns throughout all departments. Continually evaluate procedures and/or physical areas for potential hazards in which the Company may ultimately be liable. Monitor, with the help of the Location Manager, all aspects of Company fire/safety training programs to minimize accidents to both employees and guests. Provide suggestions to the Location Manager any areas which may reduce the Company’s risk and liability.
• Work closely with the Human Resources Department and location Personnel Manager to ensure employee satisfaction and esteem is managed. Ensure that all employee complaints, regardless of the issue, are turned over to the Personnel Manager and/or Human Resources Department immediately.
• Assist the Location Manager in the oversight of management of all Category I employee housing.
• Provide input on written evaluations of all Category I managers to the Location Manager.
• Location Managers and Assistant Location Managers will be required to be “on call” for evening and nighttime coverage of their locations. During these times, Location Management will be required to respond to all guest concerns, and in the absence of on call Personnel Management, respond to any employee issues in Company housing.
• Maintain a daily manager’s log of all events taking place on location. Entries into the manager’s log are to be professional and represent an objective view of all employee and guest issues that have taken place during the course of the operating season.
• This position will be expected to work a variety of hours including mornings, days, evenings, nights (graveyard shifts are possible), weekends, and holidays as necessary.
• Any other duties as assigned by the Location Manager, Manager, Operations, the Manager, Operations, Old Faithful Area, Executive Director, Operations, and/or the General Manager.

SKILLS AND KNOWLEDGE:

• Business Management or Hospitality Degree or 3-5 years equivalent experience.
• Strong communication skills.
• Strong people skills.
• Motivational, organizational, and time management skills.
• Knowledge of Company policies and procedures.
• Knowledge of Microsoft Word and Excel.
• Possession of valid drivers license preferred but not required.

PHYSICAL REQUIREMENTS:

• Must be able to lift items up to 50 pounds.
• Must be able to walk and/or stand a minimum of 30 minutes at a time.
• Must be able to kneel or lay flat on the ground to inspect beneath beds, kitchen lines, and beneath furniture.
• Must be able to climb stairs.
• Must be able to walk on uneven terrain, including icy and snow covered areas.

Xanterra Parks & Resorts (Authorized Concessioner of the National Park Service) is an equal opportunity employer and does not discriminate against any individual in any phase of employment on the basis of race, color, creed, religion, sexual orientation, national origin, ancestry, veteran status, age, disability or any other legally protected status under applicable law. AA/EOE M/F/D/V