Campground Coordinator

Reporting Relationship:

Reports directly to the Manager, Campground Training and Standards.

Responsibilities:

• The Campground Coordinator’s primary responsibility is training and supporting campground personnel. Responsibilities include:
• Perform all job duties toward the goal of ensuring the best possible guest service, while meeting or exceeding financial goals.
• Assist the Manager, Campground Training and Standards in development and assembly of the Campground Training Program.
• To facilitate the Campground Training Program, in a classroom setting, to Campground employees during the location-opening phase and throughout the season.
• To supervise training participants, assess skills and knowledge, monitor attendance and provide feedback to Campground Managers in regards to their staff’s abilities.
• Assist at Campground/Camper Services locations providing ongoing training, support and coaching to Campground/Camper Services personnel and managers.
• Understand and support Lodging Department and Company policies and procedures, and ensure staff members follow policies and procedures accordingly.
• Maintain an accurate computerized guest registration system.
• Address guest and employee concerns.
• Provide field support throughout the season.
• Assist in training, scheduling, and follow-up of the Firewood Sales Operation.
• Compile, edit and publish the Campground/Camper Services internal newsletter.
• Maintain communication with Manager, Campground Operations and Manager, Campground Training & Standards.
• Assure a safe environment for guests and employees.
• Promote and educate guests and employees on environmental and recycling policies and programs.
• Coordinate with Field Accounting, General Accounting Office, Reservations, Computer Center and other departments to insure a smooth-running operation.
• Assist other departments as needed.
• Perform other duties as assigned. 

Skills and Knowledge:

• Human relations – must be a people person who thrives on public contact.
• Communication skills and public speaking skills.
• Knowledge of Campground operations.
• Leadership skills.
• Organizational skills.
• Accounting skills.
• Ability to teach others in a logical and professional manner.
• Ability to effectively supervise and motivate Campground/Camper Services employees.
• Ability to prioritize tasks.
• General computer skills - Microsoft Word, Outlook, Excel, PowerPoint and Publisher helpful.
• Knowledge of Lodging Management System (LMS) computer program helpful.
• Ability to work thoroughly and quickly under pressure.
• Knowledge of Yellowstone facilities, activities, features, and area services.
• Knowledge of Company policies and procedures.
• Must be flexible and open to changes in procedures.
• In-park and overnight travel required.
• Valid driver’s license required.

Physical Requirements:

• Occasionally lifting up to 50 lbs.
• Standing and walking up to 8 hours per shift.
• Bending, lifting, kneeling, and climbing up and down stairs. Could total up to 2 hours per shift.

Authorities:

• The Campground Coordinator has the authority to recommend changes to improve the operation of the Campground Department and training programs.
• To take necessary steps to ensure excellent guest service.
• To respond immediately to any unsafe condition.

Application

Xanterra Parks & Resorts (Authorized Concessioner of the National Park Service) is an equal opportunity employer and does not discriminate against any individual in any phase of employment on the basis of race, color, creed, religion, sexual orientation, national origin, ancestry, veteran status, age, disability or any other legally protected status under applicable law. AA/EOE M/F/D/V