About the Job

Cocktail Servers offer our guests alcoholic beverages and appetizers in one of our many lounges or bars. Cocktail servers must have some experience and be 21 years old or older.

Uniforms are provided by the company. Employees must provide black leather, closed-toe, non-skid shoes.

REPORTING RELATIONSHIPS:

Reports directly to the Bar Lead, Bartender and/or Food and Beverage Manager on duty.

RESPONSIBILITIES:

• Provide excellent guest service in an efficient manner.
• Accurately record and enter all food (where applicable) and beverage items in the Aloha POS system; produce, pick up, garnish and serve food and beverages promptly to guests; collect and process forms of payment; ensuring guest satisfaction throughout.
• Knowledge of all beverage menus, brand selections, prices and garnishes.
• Knowledge of general guest information.
• Maximize sales by using menu knowledge and suggestive selling techniques.
• Offer and serve alcoholic beverages while adhering to to established Xanterra alcohol policies.
• Conduct self in a professional manner with the awareness that all actions and communications are within guest view. Ensure a congenial atmosphere for all.
• Maintain cleanliness of lounge and service areas. Ensure work area is orderly and properly stocked.
• Complete assigned duties within each shift.
• Responsible for collecting accurate payment from the guest and depositing the exact amount of sales.
• Each cocktail server is required to provide his/her own bank, approximately $20.00, for the purpose of providing change to the guest.
• Ensure a reasonable effort is made in preventing a guest from being intoxicated.
• Maintain appearance and uniform standards.
• Develop and maintain positive communication and teamwork with all co-workers and supervisors: Front and back-of-house.
• Handle all guest service issues in an immediate and professional manner.
• Follow Company and departmental environmental practices to minimize wasted energy and resources.
• Follow Company and departmental safety practices to minimize risk to self and others.
• Follow Company and departmental policies and procedures. Hold crew members accountable for the same.

SKILLS AND KNOWLEDGE:

• Lifting, balancing, and carrying cocktail trays.
• Ability to organize and prioritize under pressure while maintaining a calm and pleasant demeanor.
• Ability to communicate effectively with guests, co-workers, and supervisors.
• Ability to absorb large amounts of information quickly: Service procedures, beverage and food menus as appropriate, Aloha point of sales.
• Knowledge of brands, selections and recipes helpful.
• Knowledge of basic sanitation.
• Certification in the TIPS alcohol awareness program is required.
• Workshops will be provided if not currently certified. 

PHYSICAL REQUIREMENTS:

• Able to walk for long periods of time.
• Able to lift and carry a minimum of 50 pounds.
• Bending and kneeling, stretching and reaching for extended periods of time.
• Working with required chemicals.

AUTHORITIES:

Respond immediately and professionally to guest service issues and report the
situation to the Dining Room Manager on duty.

Application

 

Xanterra Parks & Resorts (Authorized Concessioner of the National Park Service) is an equal opportunity employer and does not discriminate against any individual in any phase of employment on the basis of race, color, creed, religion, sexual orientation, national origin, ancestry, veteran status, age, disability or any other legally protected status under applicable law. AA/EOE M/F/D/V