Front Desk

The Front Office...

at each hotel and lodge in Yellowstone National Park is a hub of visitor activity. Aptly called Guest Service Agents, the staff that work here spend their days helping Park visitors experience Yellowstone.

It starts with the basics of a good night's rest. Guest Service Agents register guests for their accommodations or make reservations for them at one of the other Park properties.

It continues as they explain the services and activities at their own location and throughout the Park. It means answering a lot of questions and providing a lot of information!

There are some skills required.  Guest Service Agents must be able to learn and work with a reservation/lodging computer system, become familiar with basic Park information, the activities available to guests throughout the Park, and the services provided at that location.

Most importantly, they must thrive on working with people, as they deal with guests everyday in a wide variety of situations!

Guest Service Agent

Guest Service Agent staff offer up the first impression and best service to guests staying in our hotels and lodges. The ability to provide friendly, knowledgeable and caring help is the most important aspect of this job!
Read the description for this position down below.
Other positions available at the front desk include:
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Night Guest Service Agent

Night Guest Service Agent is the "overnight" GSA in the hotel. When on duty, this position is responsible for GSA duties along with the completion of Night GSA duties for each shift. more

Senior Guest Service Agent

Senior Guest Service Agent is the "shift supervisor" when on duty and is responsible for GSA duties along with the completion of supervisory duties for each shift.
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Front Office Manager

The Front Office Manager oversees the daily operations at the front desk of one of our hotels or lodges in Yellowstone National Park. more