Guest Service Agent in Yellowstone

Yellowstone Guest Service Agent

About the Job... Guest Service Agent staff offer up the first impression and best service to guests staying in our hotels and lodges. The ability to provide friendly, knowledgeable and caring help is the most important aspect of this job! Read the description for this position down below. Other positions available at the front desk include: Night Guest Service Agent This Guest Service Agent position is scheduled to work almost exclusively during the overnight hours at our front desks. Senior Guest Service Agent This position takes a senior, or lead role in supervising staff at the front desk of our hotels and lodges. Previous front desk experience is required for this position. Tour Guest Service Agent This position is responsible for ensuring a smooth and pleasant check-in and stay for group tours spending time in our hotels and lodges. Guest Service Agents wear uniforms provided by the company. Employees must bring their own leather, close-toed shoes, matching socks and belt. REPORTING RELATIONSHIPS: Reports directly to the Front Office Managers RESPONSIBILITIES: To provide excellent guest service in an efficient manner. To greet guests who have made advance reservations for lodging and activities and register them in an efficient and friendly manner. To greet visitors who are looking for accommodations and attempt to meet their needs either by locating lodging in the park or assisting them with lodging availability outside the park. To provide professional and courteous service to park visitors. To enthusiastically promote and sell park activities, transportation and lodging. To answer questions and give out accurate and helpful information. To accurately follow cash handling procedures. To adhere to all department and Company policies and procedures. To promote and educate guests on Xanterra Parks & Resorts® environmental policies and procedures. To ensure guest security by the proper handling of guest keys and information, as established by the Lodging Department. To conscientiously handle lost and found items as established by Xanterra Parks & Resorts®. To perform other duties as assigned and assist other departments as needed. SKILLS AND KNOWLEDGE: Human relations skills. Must be a "people-person" who thrives on public contact. Communication skills. General/Basic computer skills. Sales skills. Basic accounting skills. Ability to learn quickly and follow instruction accurately. Ability to prioritize tasks and move through them in an efficient manner. Ability to interact with diverse peoples and help resolve any issues. Ability to work quickly and thoroughly under pressure. Must be flexible and open to changes in procedures. Physical requirements include: Able to lift and carry up to 50 pounds Standing for long periods of time Bending and kneeling Stretching and reaching Working with required chemicals

Xanterra Parks & Resorts (Authorized Concessioner of the National Park Service) is an equal opportunity employer and does not discriminate against any individual in any phase of employment on the basis of race, color, creed, religion, sexual orientation, national origin, ancestry, veteran status, age, disability or any other legally protected status under applicable law. AA/EOE M/F/D/V

Yellowstone Guest Service Agent