REPORTING RELATIONSHIPS:
Reports to the Manager of Training and Standards, Housekeeping.
RESPONSIBILITIES:
Promote and train high levels of guest service and cleaning standards with Housekeeping staff.
Assist in preparing the training areas and supplies during the opening phase at each location.
Present the Housekeeping training programs for Room Attendants, Team Leaders, Housepersons
and Linen Supply Agents.
Assist the Manager of Training and Standards, Housekeeping, in ensuring company and department
policies and procedures are being followed.
Conduct follow-up training on location for Room Attendants, Team Leaders, Housepersons and
Linen Supply Agents.
Conduct inspections at all locations encompassing guest units, public areas and back-of-the-house areas.
Provide typed observations and coordinate follow-up actions plans with the Manager
of Training and Standards, Housekeeping.
Make suggestions for revisions and improvements in the training program.
Monitor supply inventories at locations and the Warehouse.
Assist with Support Office coverage.
Ensure safety and environmental programs are being implemented.
Complete special projects as assigned.
SKILLS AND KNOWLEDGE:
Effective interpersonal and public speaking skills
Effective organizational skills
Effective typing/writing skills
Professional phone skills
Being capable of self-supervision
Effective teaching skills
Willingness to enforce Company and Department policies and procedures
Knowledge of Housekeeping computer programs; MS Outlook, LMS, AS400 and Kronos
Knowledge of products used and chemical safety relating to Housekeeping
Knowledge of vacuum maintenance and general safety practices
Maintain a valid driver's license and DOT physical
In-park and overnight travel required
Physical requirements include:
Able to lift and carry up to 50 pounds
Making beds, bending, kneeling, stretching and reaching
Standing for long periods of time, frequent walking up and down stairs, as well as in outdoor areas
Frequent lifting and carrying of supplies and linens
Pushing a hotel cart or cabin cart up to 50-75 pounds
Working with required chemials
Able to drive a standard (stick shift) vehicle
AUTHORITIES:
To recommend and implement change to improve the efficiency of Housekeeping operations.
To respond immediately to unsafe situations.
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Xanterra Parks & Resorts (Authorized Concessioner of the National Park Service) is an equal
opportunity employer and does not discriminate against any individual in any phase of
employment on the basis of race, color, creed, religion, sexual orientation, national origin, ancestry,
veteran status, age, disability or any other legally protected status under applicable
law. AA/EOE M/F/D/V
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