About the Job...

Housekeeping Trainers are responsible for training our Housekeeping Room Attendants and Team Leaders in high levels of guest service and cleaning standards for lodging in Yellowstone National Park.
Housekeeping Trainers may wear uniforms provided by the company. Employees must provide leather, close-toed shoes.

REPORTING RELATIONSHIPS:

Reports directly to the Manager, Housekeeping Training & Standards.

RESPONSIBILITIES:

• Promote and train high levels of guest service and cleaning standards with Housekeeping staff.
• Assist in preparing the training areas and supplies during the opening phase at
• each location.
• Present the Housekeeping training programs for Room Attendants, Team Leaders Housepersons and Linen Supply Agents.
• Assist the Manager of Training and Standards, Housekeeping, in ensuring company and department policies and procedures are being followed.
• Conduct inspections at all locations ncompassing guest units, public areas and back-of-the-house areas. Provide typed Observations and coordinate
• follow-up action plans with the Manager of Training and Standards, Housekeeping.
• Make suggestons for revisions and improvements in the training program.
• Monitor supply inventories at locations and the Warehouse.
• Assist with Support Office Coverage.
• Ensure safety and environmental programs are being implemented.
• Complete special projects as assigned.

SKILLS AND KNOWLEDGE:

• Effective interpersonal and public speaking skills.
• Effective organizational skills.
• Effective typing/writing skills.
• Professional phone skills.
• Being capable of self-supervision.
• Effective teaching skills.
• Willingness to enforce Company and Department policies and procedures.
• Knowledge of Housekeeping computer programs: MS OUtlook, LMS, AS400 and Kronos.
• Knowledge of products used and checmial safety relating to Housekeeping.
• Knowledge of vacuum maintenance and general safety practices.
• Maintain a valid driver's license and DOT physical.
• In-park and overnight travel required.

PHYSICAL REQUIREMENTS:

• Lifting/carrying up to 50 lbs. as needed throughout the day.
• Making beds, bending, kneeling, stretching, and reaching as needed.
• Standing for long periods of time, frequent walking up and down stairs,
• as well as in outdoor areas sporadically throughout the day.
• Frequent lifting and carrying of supplies and linens sporadically throughout the day.
• Pushing a hotel cart or cabin cart up to 50-75 lbs. as needed.
• Working with required chemicals.
• Able to drive a standard transmission (stick shift) vehicle.

AUTHORITIES:

To recommend and implement change to improve the efficiency of Housekeeping operations.

To take necessary steps to ensure excellent guest service.
To respond immediately to any unsafe condition.
 

Application

Xanterra Parks & Resorts (Authorized Concessioner of the National Park Service) is an equal opportunity employer and does not discriminate against any individual in any phase of employment on the basis of race, color, creed, religion, sexual orientation, national origin, ancestry, veteran status, age, disability or any other legally protected status under applicable law. AA/EOE M/F/D/V