IT TECHNICIAN I

About the Job:

Provides direct support to the property’s end user community including desktop support, end user application support, network and security resolution, phone support, TV cable system and IT Operations projects.

REPORTING RELATIONSHIP:

Works directly with the IT Manager II on more sophisticated issues/projects and assists with areas that are more complex. Individuals are also responsible for computer operations tasks that need to be completed in the data center when assigned these responsibilities.

RESPONSIBILITIES:

• Essential Duties and Responsibilities include the following. Other duties may be assigned.
• Responsible for oversight of computers and related peripheral equipment in the computer room and throughout the property.
• Oversees maintenance of records and logs associated with computer processes.
• Coordinates training of new IT technicians where required.
• Helps to ensure integrity of programs, files and databases by overseeing other IT technicians in the use of utility programs, comprehensive backup procedures, documentation and logging maintenance.
• Participates in the on-call duty rotation for after hours support if deemed necessary/appropriate by management.
• Assists other IT technicians with decisions on proper troubleshooting procedures during problem situations.
• Works with software and hardware support personnel towards the resolution of problems.
• Installs and maintains personal computers and software as requested.
• Works in conjunction with the IT Manager II to maintain and troubleshoot network systems.
• Assists the IT Manager II in the day-to-day operation of the computer facility.
• Develop and modify reports using a variety of report writer programs used throughout the property where appropriate.
• Acts as the Technical Advisor on Duty when assigned by the IT Manager II.
• Assists with coverage of the helpdesk (if one exists at their property) when needed by the department.
• Works as a part of the help desk team to oversee management operations for data center services including bulk printing/report distribution, electronic data transfer, and help desk. Maintains an environmentally controlled, secures data processing facility with proper power distribution/backup and cooling functions.

SKILLS AND KNOWLEDGE:

• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Education/Experience: Associates degree in Information Technology or Business Administration with a concentration in Information Technology, Hospitality Administration or Accounting preferred. Work experience can be substituted for degree with two years of work experience preferred. Project Management skills are required.
• Documentation Toolset Skills – Proficiency in Microsoft Office suite of products is required. In addition, proficient in using the Internet for job-related research is also required.
• Experience with the following technologies is preferred: Lawson ERP, Raymark Retail Systems, and Aloha Food & Beverage Systems, PBX/Telephone Systems and TV/Cable Systems. In addition, knowledge of hardware and computer equipment is also required.
• Minimal travel is required.
• Valid drivers license is required.

• Work Ethic:
  The individual must have the capacity to work in a fast-paced environment where project priorities, task deadlines, and assignments can change quickly and with little notice. The individual must be a self-starter who can work with minimal supervision while working within the guidelines set by their supervisors.

• Language Ability:
  Ability to communicate both verbally and in a written format is critical to the success of any individual in this position due to the amount of document and training required within the job duties. Ability to successfully comprehend and follow written directions/instructions is also required. 

To perform the job successfully, an individual should demonstrate the following competencies:

• Customer Service - Manages difficult or emotional employee interaction situations; Responds promptly to user needs; to requests for service and assistance; Fulfills commitments.
• Attendance/Punctuality - Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time.
• Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan.
• Initiative - Volunteers readily; Undertakes self-development activities; Seeks increased responsibilities; Takes independent actions and calculated risks; Looks for and takes advantage of opportunities; Asks for and offers help when needed. Must be a self starter and be able to multi-task and have excellent people skills.
• Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.
• Knowledge – Must possess a broad spectrum of system operations supervisory experience and skills and must use that background in satisfying the duties and responsibilities of the position. Must demonstrate skills in operations procedural languages supporting the various server operating systems environments and must demonstrate an understanding of the various system environment tools and software tools needed to complete the job satisfactorily.
• Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.
• Analytical Skills – Demonstrates strong analytical skills including the ability to plan complex system-related projects.
• Communication – Must possess outstanding written and oral communication skills. 

PHYSICAL REQUIREMENTS:

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable ccommodations may be made to enable individuals with disabilities to perform the essential functions.
• The employee must possess physical stamina and condition to withstand extensive standing, lifting, stooping, and bending involved in moving and transporting supplies and equipment weighing from 50 to 100 pounds.
• Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus.
• The employee must possess the ability to work in small crawl spaces, attics, etc. 

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee may be exposed to usual temperature ranges (both cool and hot) due to the locations of some of the computer equipment in the different property locations.
The noise level in the work environment can be loud.

Application

Xanterra Parks & Resorts (Authorized Concessioner of the National Park Service) is an equal opportunity employer and does not discriminate against any individual in any phase of employment on the basis of race, color, creed, religion, sexual orientation, national origin, ancestry, veteran status, age, disability or any other legally protected status under applicable law. AA/EOE M/F/D/V